PAIA Manual

Compiled in accordance with section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA") as amended by POPIA.

1. Company Details

Company Name	AgentIX (Pty) Ltd
Registration Number	[REGISTRATION NUMBER]
Registered Address	[REGISTERED ADDRESS], South Africa
Postal Address	[POSTAL ADDRESS]
Telephone	[TELEPHONE NUMBER]
Email	legal@[YOUR-DOMAIN].com
Website	https://[YOUR-WEBSITE].com

2. Information Officer

The Information Officer is responsible for ensuring compliance with POPIA and PAIA and handling all requests for access to records.

Name	[INFORMATION OFFICER NAME]
Title / Position	[TITLE / POSITION]
Email	privacy@[YOUR-DOMAIN].com
Address	[REGISTERED ADDRESS], South Africa

3. The South African Human Rights Commission

The SAHRC has published a guide on how to use PAIA, available at:

South African Human Rights Commission
29 Princess of Wales Terrace, Parktown, Johannesburg
Tel: 011 877 3600  |  Email: PAIA@sahrc.org.za
Website: www.sahrc.org.za

4. Records Available Without a Request

The following records are available on the AgentIX website without a formal PAIA request:

• Privacy Policy
• Cookie Policy
• Terms and Conditions of Service
• Acceptable Use Policy
• AI and Automated Processing Disclosure
• This PAIA Manual

5. Records That May Be Requested

Corporate Records

• Certificate of incorporation and founding documents
• Share register and shareholder agreements
• Board resolutions and minutes
• Annual financial statements

Personnel Records

• Employment contracts
• Payroll records
• Employee personal information (only accessible to the data subject or authorised parties)

Customer / User Records

• Account registration information
• Usage and transaction logs
• Support correspondence
• Personal information processed on behalf of clients

Financial Records

• Invoices and billing records
• Bank statements
• Tax records

Operational Records

• IT system logs and security incident reports
• Supplier and vendor contracts
• Service-level agreements

6. Grounds for Refusal

Access to records may be refused on grounds set out in PAIA, including:

• Records that unreasonably disclose personal information about a third party (section 63).
• Records that are legally privileged (section 67).
• Records that contain trade secrets or confidential commercial information (section 64).
• Records that could endanger the life or physical safety of any individual (section 66).

7. How to Submit a Request

Requests must be submitted using Form C as prescribed by PAIA (available from the SAHRC website or on request from our Information Officer).

Information Officer	[INFORMATION OFFICER NAME]
Email	privacy@[YOUR-DOMAIN].com
Address	[REGISTERED ADDRESS], South Africa

A request fee of R50 is payable on submission. An access fee may be charged for reproduction of records. We will respond within 30 days of receipt of a valid request.

8. Remedies if Request Is Denied

If your request is refused, you may apply to a court for relief or lodge a complaint with the Information Regulator at inforeg@justice.gov.za.