1. Introduction
AgentIX (Pty) Ltd ("AgentIX", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all applicable South African data protection legislation. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, platform, products, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy.
2. Who We Are
| Company Name | AgentIX (Pty) Ltd |
| Registration Number | [REGISTRATION NUMBER] |
| Registered Address | [REGISTERED ADDRESS], South Africa |
| Information Officer | [INFORMATION OFFICER NAME] |
| Information Officer Email | privacy@[YOUR-DOMAIN].com |
| Website | https://[YOUR-WEBSITE].com |
3. Personal Information We Collect
We may collect the following categories of personal information:
- Identity Information — Full name, username, profile picture, job title, company name.
- Contact Information — Email address, phone number, physical or postal address.
- Account Credentials — Usernames, encrypted passwords, authentication tokens.
- Usage & Technical Data — IP address, browser type, device information, pages visited, features used, log data, and crash reports.
- Payment Information — Billing name, address, and payment method details (processed securely through our payment provider; we do not store card numbers).
- Communication Data — Messages, emails, or support requests you send to us.
- User-Generated Content — Any data, prompts, files, or content you submit through the AgentIX platform.
- Automated Processing Data — Records of AI interactions, agent task inputs/outputs, and automation logs generated through your use of the platform.
4. Lawful Basis for Processing
Under POPIA, we process your personal information on the following grounds:
- Contractual Necessity — To perform our contract with you and provide the Services you have requested.
- Legal Obligation — To comply with applicable laws and regulatory requirements, including POPIA and the PAIA.
- Legitimate Interests — To improve our Services, ensure security, prevent fraud, and communicate with you about relevant updates.
- Consent — Where you have given us your explicit consent to process your personal information for a specific purpose.
5. How We Use Your Personal Information
- To create, manage, and maintain your account and provide access to the Services.
- To process payments and fulfil subscription or service agreements.
- To communicate with you about your account, updates, security alerts, and support.
- To improve, personalise, and develop the Services.
- To conduct analytics, research, and performance monitoring.
- To detect, investigate, and prevent fraudulent or unauthorised activity.
- To comply with legal and regulatory obligations.
- To send marketing communications where you have consented (you may opt out at any time).
6. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. We may share it with:
- Service Providers — Third-party vendors who provide infrastructure, payment processing, analytics, or customer support on our behalf, under strict data processing agreements.
- Business Transfers — In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
- Legal & Regulatory Bodies — Where required by law, court order, or government authority, or to protect our legal rights.
- With Your Consent — To any other third party where you have given us explicit consent.
7. Cross-Border Transfers
Where personal information is transferred outside South Africa, we ensure adequate safeguards are in place in compliance with section 72 of POPIA, including binding contractual obligations or other appropriate mechanisms.
8. Retention of Personal Information
| Account data | Duration of your account, plus 5 years after closure. |
| Transaction records | 7 years (as required by tax and financial regulations). |
| Marketing consent records | Until you withdraw consent + 3 years. |
| Support & communication logs | 3 years from last interaction. |
9. Your Rights Under POPIA
- Right to Access — Request a copy of the personal information we hold about you.
- Right to Correction — Request that we correct inaccurate or incomplete information.
- Right to Deletion — Request deletion of your personal information, subject to legal retention requirements.
- Right to Object — Object to processing for direct marketing or legitimate interest purposes.
- Right to Restrict Processing — Request restricted processing in certain circumstances.
- Right to Data Portability — Receive your information in a structured, commonly used format.
- Right to Withdraw Consent — Withdraw consent at any time without affecting prior lawful processing.
- Right to Lodge a Complaint — Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact our Information Officer at privacy@[YOUR-DOMAIN].com. We will respond within 30 days as required by POPIA.
10. The Information Regulator
If you believe we have infringed your data protection rights, you may lodge a complaint with:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
11. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration — including encryption in transit and at rest, access controls, regular security assessments, and employee training.
12. Children's Privacy
Our Services are not directed at children under the age of 18. If you believe a child has provided us with personal information, please contact us at privacy@[YOUR-DOMAIN].com and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by prominently posting a notice on our website. Continued use of the Services after the effective date of any changes constitutes acceptance of the revised Policy.
14. Contact Us
| Information Officer | [INFORMATION OFFICER NAME] |
| Email | privacy@[YOUR-DOMAIN].com |
| Address | [REGISTERED ADDRESS], South Africa |